Generating New Recovery Codes for Your User Account

Important Notes:

• Recovery codes are one-time use codes to regain access to your account in the event your authenticator application is unavailable.
• Recovery codes are used in the 2FA authentication prompt when logging in, not in the password field. For instructions on changing or resetting a password, please click here.
• GovernSpot will warn you via the notifications feature when you are running low on recovery codes.
  
  

1. First, access your User Profile by clicking on your profile icon in the upper right corner and selecting your name from the drop down menu.

2. Next, click the 'Two-Factor Authentication' button above your user profile.

3. Next, click the 'Reset Recovery Codes' button.

4. Next, confirm that you wish to generate new recovery codes for your User account by clicking on the red 'Reset Recovery Codes' button. 

Note: Any existing recovery codes previously recorded will no longer work and should be deleted/discarded.

5. Lastly, record the recovery codes and store them in a secure place.